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FREQUENTLY ASKED QUESTIONS

  • Can I add to an order I just placed?
    We are unable to add additional items once an order has been place. If you reach out to us via email right away, we may be able to cancel the current order so that you can place a new one. We will need your order number and email address.
  • I need to change my order, is this possible?"
    We can try change your order before it is processed. Please contact us via email or social media! Don't forget to provide us with your email address and order number.
  • Where is my Order Confirmation?
    Please check your order confirmation in your email's Junk/Spam folder if you cannot find it in your main inbox! If you still cannot locate your order confirmation, please email our friendly customer care team.
  • Do you offer Afterpay internationally?
    Currently, we offer Afterpay to Australian and New Zealand customers.
  • How do I know what ingredients are in the products?
    You can find the ingredients of each product under each product on the website and on the packaging.
  • I have just received my skincare. How do I know how to use it and in what order?
    Please read the packaging for directions.
  • My pump isn't working.
    Please contact our friendly customer care team if you are having any issues with your pump. Sometimes the pump can be tricky, as it is on tight to prevent leakage during transit!
  • What is the expiry on your products?
    Please see packaging re expiry.
  • How do I track my order? (Australian Orders)
    Once your order has been shipped, you will receive an email from us with a link and your tracking number. You can also track your parcel by entering your tracking number into the Australia Post website.
  • When will my items ship?
    To the best of our ability, orders received by 2:00pm AEST, Monday to Friday, will be dispatched the same day for express delivery option and no later than the following day for standard delivery.
  • My order hasn't arrived.
    If your package has not arrived within the approximate timeframe advised, please call your local Post Office just to make sure it's not waiting there for collection. If the parcel is not at the Post Office, please email us.
  • Is there a delay with shipping due to COVID19?
    There may be slight delays in shipping (for express and standard) due to COVID19. Please also consider public holidays when checking the shipping method. If you have any concerns or questions regarding your order please email us.
  • How do I create a return?
    We will accept product returns if you change your mind within 14 days of receiving your parcel. To qualify for a change of mind return, product/s must be unopened, unused and with all original packaging. If we are satisfied with the condition of the returned product/s, we will provide you with a store credit valid to the value of the returned product/s less any freight or handling costs communicated in advance. Please contact our customer care team via email.
  • How long will it take to process my return?
    We will process your return as soon as possible. Whilst we try to process returns promptly, please allow up to 5 business days for your return to be finalised.
  • Do you have any discount codes?
    From time to time we have amazing specials on and discounts! Also, our amazing supporters/lovers do offer a limited time discount code.
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